Nokia Corteca
Deliverying a best in class B2B WiFi optimisation tool. Taking the business requirements and balancing with the needs of specialist users.
Deliverying a best in class B2B WiFi optimisation tool. Taking the business requirements and balancing with the needs of specialist users.
Support engineers operate under pressure to ensure their customers network is running at optimum levels. Often multitasking they require a clean and precise interface to provide feedback and data at the right times.
Calls were arranged to speak directly with specialist users to enable better undertanding and empathy. Frustrations, repetitions and blockers were all noted along with the positives.
Once the interviews has taken place I set about observing strengths, weaknesses and patterns. This was preseted as a document to share with senior stakeholders.
Please get in touch and I'll be happy to speak more.